title
Talk to Us

Support

Let’s get you
to the right help.

A question about using Jonamo is different from a question about an event you are attending. Start with the option that fits.

01

Using Jonamo for your organisation?

Get help with Jonamo and your setup.

02

Attending an event?

Your organiser is the first stop for event-specific questions.

03

Using an independent app?

Find the right product and its support route.

How can we help?

Choose the right starting point.

I use Jonamo for my organisation

For platform access, configuration or a technical issue, contact Jonamo support with the relevant page and a clear description.

Contact Jonamo support

Opens the existing Jonamo support form.

I am attending an event

For booking changes, event details, payments, cancellations or access approval, contact the organiser using your confirmation message or Experience Hub.

The organiser manages bookings and sets event policies. If the issue is technical, include the page address and what happened.

I use one of the apps

For an independent app, check its App Store listing and support information. For Jonamo Check-in, use Jonamo support and include the app and device details.

Find an app

Make it easier to investigate

A few useful details can help.

Where it happened

The page address, relevant event or programme and whether you were using the website or an app.

What you expected

A short description of what you were trying to do, what happened and when.

What you can share safely

A screenshot with personal details hidden, plus the browser or app version and device. Never send passwords or payment-card information.

Common questions

Before you send a request…

Where is my confirmation or booking link?

Check the confirmation email from your organiser, including your spam folder. If you cannot find it, contact the organiser rather than creating a duplicate booking.

Can Jonamo approve my registration or change my booking?

The organiser controls the event-specific process, including approval, booking changes and event policies. Contact them through the details in your invitation or hub.

How do I access the platform?

Use Sign In for your Jonamo account. If you need access to an organisation’s capsule or event, ask the person who manages that access.

What should I do if a page does not look right?

Include the URL, browser, screen size or device and a screenshot with sensitive information removed. Describe whether it happens after a particular action.